GENERAL TERMS AND CONDITIONS
- INTRODUCTION
- PRICES
III. CONTRACT AND PAYMENT TERMS AND CONDITIONS
- CANCELLATION INSURANCE
- GUARANTEE DEPOSIT
- HANDING OVER THE KEYS AND LEAVING THE PROPERTY
VII. TERMS AND CONDITIONS OF USE
VIII. ALTERNATIVE ACCOMMODATION OR CANCELLATION OF CONTRACT
- OBLIGATIONS AND LIABILITIES
- COMPLAINTS
- VALIDITY AND JURISDICTION
I.- INTRODUCTION
The general conditions of the rent reservation are an integral part of the contract
between “the customer” (henceforth you or your) and Villa Altea Lettings S.L., with
corporate address at Carrer Serra del Reclot,41 03530 la Nucia Spain, with Spanish
Fiscal Identification Code B42590422 (henceforth we, us or our). Therefore,
the signature of the contract involves the acceptance of all the conditions.
Formulating a rent reservation via the reservation centre of Villa Altea Lettings S.L., also
involves the acceptance of the particular conditions of each house.
Villa Altea Lettings S.L. acts as representative of the owner of each rented house during the
total rental period.
- PRICES
The published prices for villas and apartments are always per week and in
accordance with our lists. In principle, minimum stays are seven nights, entering on
a Saturday and leaving the following Saturday. In mid and low seasons, clients may
choose another day to enter and leave, and in some cases, it may be possible to
book shorter stays.
Prices include the provision of the fully equipped accommodation, the different
charges and fees inherent to the house (VAT, local taxes, service charges or tourist
taxes if applicable), maintenance and cleaning of pools and gardens.
Prices do not include contract expenses or cancellation insurance, which is optional
but strongly recommended.
Additional expenses such as the final cleaning, household linen (sheets and towels),
air conditioning, heating in the winter and other expenses such as extra beds, cots,
baby chairs, supplementary charges for pets, weekly bed linen changes and any
other charges that may appear on the booking, may or may not be included in the
price, depending on each accommodation.
In any case, any of these additional expenses will be indicated in the booking
contract-voucher, as well as their exact cost.
III. BOOKING AND PAYMENT
The method of payment may be via bank transfer, credit card (Visa or MasterCard),
money order or cash. Bank and holiday cheques are not accepted.
We will usually request an advance to be paid into our account within a maximum
term of five days, which will act as confirmation of the booking and the
subsequent acceptance of the general and specific terms and conditions. If you will
cancel later you will lose the prepayment. The
remaining balance must be paid in accordance with the rental contract-voucher.
It is normal to ask for the full amount of any booking made less than sixty days
prior to the start of the rental period or to request the full payment, exclusively in
cash, to be made on handing over the keys.
In case of failure to comply with the established terms, the booking may be
cancelled automatically with no prior notice and the prepayment is lost.
See specific terms and conditions of accommodation.
.
- CANCELLATION INSURANCE
Clients may contract a booking cancellation guarantee for a percentage of the
booking, which may vary depending on the accommodation, and which covers
possible cancellations for reasons of force majeure (work layoff, accident, illness or
death).
In any of these cases, proof of the reason must be sent by certified post. The date
of reception of this communication will determine any cancellation expenses.
If a client decides to cut short his or her stay unilaterally for any reason, no
reimbursement will apply.
See specific terms and conditions of the accommodation.
- GUARANTEE DEPOSIT
A deposit is required, which may vary depending on the accommodation. This
deposit is used as a guarantee of the proper use of the home, the conservation of
the furniture and items in the house, and conditions of use and leaving.
See specific terms and conditions of the accommodation.
Until 15 days after your departure, you will be informed that the house has been checked and no damage has been found, so your credit card details, for deposit purposes, will be destroyed.
In case of damages, sufficient amount will be deducted from your credit card, never exceeding the amount of the deposit, for the repair and / or correction of the damages, informing the client and presenting the corresponding repair invoice.
- HANDING OVER THE KEYS AND LEAVING THE PROPERTY
The keys will be handed over at the address, date and time indicated in the booking
contract-voucher.
Should clients arrive outside these hours, on public holidays or a Sunday, they
must contact the receiving company in order to coordinate the handover of keys. In
these cases it is normal to be charged a supplementary fee.
After 48 hours without having received any news from the client, we will consider
the booking cancelled, with no right to any kind of reimbursement.
The accommodation will be left before 10 am, in the same state as it was handed
over, tidy and with no accumulated rubbish. If this is not the case, clients will be
charged a supplementary fee, or in serious cases, they will lose their deposit.
See specific terms and conditions.
VII. TERMS AND CONDITIONS OF USE
The number of persons per accommodation may not exceed the capacity stated on
the booking contract-voucher, not even during the stay. It is also not possible to
change the identity of more than fifty per cent of the people who have started the
stay.
Many owners do not allow parties at their homes, or groups of people that only
include under-25s of the same gender. In these cases, the booking must bear our
authorization for this purpose in writing.
In addition, pets are only allowed if expressly authorized on the booking contract -
voucher.
Final cleaning does not include dishes, cutlery and kitchen utensils, or taking the
accumulated rubbish to the nearest rubbish containers.
Clients must allow access to the agency or authorized personnel during their stay to
check compliance with these obligations.
The agency reserves de right to cancel the rental in case of reasonable doubt
regarding the possibility of clients causing serious damage to the property.
Non-compliance with the conditions of use and/or leaving will lead to the automatic
cancellation of the contract and to the loss of the guarantee deposit.
See specific terms and conditions.
VIII. ALTERNATIVE ACCOMMODATION OR CANCELLATION OF
THE CONTRACT
Villa Altea Lettings S.L.reserves the right to provide an alternative to the
accommodation chosen, with similar characteristics, in case of serious unforeseen
circumstances. In case of force majeure, Villa Altea Lettings S.L. may cancel the contract, in which case the entire
amount already paid will be credited to us as a voucher for the next booking, but will not be refunded.
- OBLIGATIONS AND LIABILITIES
Except for any errors in transcription, the information regarding the description of
the accommodation is established in good faith on the basis of the indications
provided by the administrator or owner, and only the owner is liable for this
information. In addition, the administrator, as the intermediary of the service,
cannot be made liable for any possible modifications that affect the accommodation
or its surroundings, noises, works or power cuts; or for any negligence or omission
of services by third parties as well as cases of force majeure or unforeseen delays
which may affect the administrator.
Neither the owner nor the administrator of the accommodation is to be made liable
for any damage (injuries, illness, death, material damages or theft) suffered by the
client or his/her companions, them being entirely liable for this kind of damage.
Therefore, they must protect their safety and belongings.
The use of the pool and other installations of the accommodations is the
responsibility of the users.
- COMPLAINTS
We do everything we can to ensure you have a happy holiday. However, we are
open to any complaint or suggestion that you wish to express. Rest assured that we
will provide you with a speedy and satisfactory solution.
In case of any incidents, we advise you to notify your agency immediately with the
aim of solving the problem as speedily as possible. Some problems (the proper
operation of certain installations, for instance) can only be detected after you
arrive, so we ask you to check everything works properly, notifying us of any
incidents.
- JURISDICTION
In case of disagreement regarding this contract, both parties agree to submit to the
jurisdiction of the Office of Arbitration of Benidorm.